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How 8mbetes Handles Your Personal Information

Your account data — including the details you provide when depositing via bKash, Nagad, or Rocket — is handled with care and kept only for the purposes described in this policy.

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8mbetes How 8mbetes Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your records, or need to update information tied to your bKash or Nagad account, our support team handles privacy requests directly. Response times vary but we aim to acknowledge every request within a few business days.

Team online

Live Chat

Start a chat from your account dashboard to raise a privacy question or request a data review. Available during our standard support hours.

Email Support

Send your privacy request to our support address from the email registered on your account. Include your account username for faster handling.

Account Settings

Some data updates — like your contact number or linked mobile wallet — can be made directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply standard security measures across all account data, including the payment and identity information you share when transacting via bKash, Nagad, or Rocket. Data access inside our team is limited to staff who need it to operate your account or resolve a support request.

Encryption in Transit All data exchanged between your device and our platform travels over SSL-encrypted connections, keeping your account credentials and payment details protected during every session.
Retention and Deletion We keep your data only as long as your account is active or as required by applicable obligations. Once the retention period ends, records are deleted or anonymised on a scheduled basis.
Cookie Controls Cookies on 8mbetes remember your session and preferred payment method — such as your last-used Nagad or Rocket option. You can clear or block cookies through your browser at any time.
Data Change Requests You can request a copy of your personal data, ask us to correct inaccurate records, or request deletion by contacting support with your registered account details.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is collected, stored, and managed on 8mbetes.

We collect your name, contact details, and the information needed to verify your identity. When you deposit via bKash, Nagad, or Rocket, transaction references are also recorded against your account.

We do not sell your data. We may share it with payment processors like bKash or Nagad to complete your transactions, and with service providers who help us operate the platform under strict data agreements.

Your data is retained while your account is active and for the period required by applicable financial obligations. After that, records are deleted or anonymised according to our internal retention schedule.

Yes. Contact our support team from your registered email address and request a data copy. We will acknowledge your request and provide the information within a reasonable timeframe.

Send a deletion request through live chat or email support using your registered account details. We will process it in line with our retention obligations and confirm once it is complete.

Yes. Cookies remember your session and your last-used payment method — for example, whether you prefer Nagad or Rocket — so you do not have to re-select it each visit. You can manage this in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.